Terms of Service

01Scope of Deployment & Authority

Vidhya Security Force provides verified physical security personnel, armed gunmen, VIP bouncers, gatehouse controllers, and facility cleaning teams strictly within the authorized regulatory framework of the Private Security Agencies (Regulation) Act, 2005 (PSARA) and the Madhya Pradesh Private Security Agencies Rules, 2012.

• Post Orders: Guarding duties are executed according to mutually agreed site post instructions (e.g., access control, visitor registers, perimeter patrolling, inward/outward vehicle checks).
• Shift Timings: Standard operating shifts operate on 8-hour or 12-hour continuous rotations with mandatory weekly off-relief rosters maintained by our field supervisors.

02Statutory Compliance & Zero Client Liability

As an established, compliant contractor, Vidhya Security Force assumes full responsibility as the direct employer of all deployed staff:

• Social Security Contributions: We ensure 100% direct monthly remittance of Provident Fund (EPFO Code: MPIND1462732000) and Employee State Insurance (ESIC Code: 18000237700000999).
• Minimum Wage Adherence: Personnel wage disbursements strictly comply with the latest gazetted Minimum Wages published by the Labour Department, Government of Madhya Pradesh.
• Police Verification: Every deployed sentry undergoes local police character verification, residential KYC checks, and mandatory PSARA syllabus training.

03Billing, Invoicing & Payment Schedules

All commercial terms, invoice structures, and payment timelines follow standardized corporate practices:

• Billing Cycle: Invoices are generated monthly on or before the 1st week of each month based on biometric or register attendance sheets certified by the client.
• Compliance Enclosures: Invoices are accompanied by statutory bank payment proof, EPF/ESIC monthly ECR challans, and GST return filings (GSTIN: 23AQRPD0652Q2ZI).
• Payment Terms: Invoices are payable within the agreed credit window (standard: 7 to 15 calendar days from submission) via direct electronic bank transfer (NEFT / RTGS).

04Client Responsibilities & Site Facilities

To ensure optimal security and facility standards, the client agrees to:

• Provide adequate basic amenities including access to clean drinking water, sanitation facilities, and shelter/cabin arrangements for static gate posts.
• Notify the Operations Desk in advance of any temporary surge requirements, shift modifications, or emergency event escalations.
• Refrain from directly employing or soliciting staff deployed by Vidhya Security Force during the active agreement and for a period of 12 months following termination.

05Supervision, Audits & Replacements

We operate an active field inspection network with surprise visits scheduled between 2:00 AM and 5:00 AM across all shifts. If any guard fails to maintain uniform discipline or alert standing, we provide an immediate replacement within 24 hours of notification at no additional cost.

06Agreement Duration & Notice Period

Standard commercial service contracts are executed for an annual tenure of 12 months and renew automatically unless terminated by either party with a formal 30-day written notice.